Ages and consent for children's and teens' services
In-clinic child sessions are for ages 5–12, children's personalised audio for ages 4–12, Once Upon Them stories for ages 4–11, and anyone under 18 needs parent or guardian consent.
Last reviewed 8 August 2026
Anyone under 18 needs parent or guardian consent to use Norwest Wellbeing services, and each children's service has its own age range: in-clinic child sessions are for ages 5–12, children's personalised audio for ages 4–12, and Once Upon Them bedtime stories for ages 4–11.
What triggers the policy
The policy applies whenever a service is for someone under 18. It works alongside the booking rules: for appointment and intake purposes a child is 0–12 and a teen is 13–18, and clients under 16 must be booked by a parent or guardian. Services are generally for ages 16+ on their own, but under-18s still need parent or guardian consent.
Age ranges by service
| Service | Age range |
|---|---|
| In-clinic child/pre-teen sessions | 5–12 |
| Children's personalised audio | 4–12 |
| Once Upon Them bedtime stories | 4–11 |
| Teen sessions | 13–18 |
What happens next
When you book through the child/teen flow at /appointments, the system applies the age-appropriate practitioner and intake form automatically. For children, the parent or guardian completes the intake and may be present in sessions. See your role as a parent. Records for under-18s are kept for 7 years from when they turn 18, if that is longer than 7 years from their last appointment.
Who to contact
If your child's age falls outside these ranges, or you are unsure which service fits, phone (02) 8069 9777 or email hello@norwestwellbeing.com.au and we will point you to the right option.
