How to change your booking to Zoom
Switch an in-clinic booking to Zoom for the same date and time via Manage on the appointments page. You pay the full session price minus the deposit you have already paid, and your Zoom link arrives by confirmation email.
Last reviewed 8 August 2026
You can switch an existing in-clinic booking to a Zoom session for the same date and time, without rebooking. The change is done online through Manage, and your Zoom join link is sent in a confirmation email.
Prerequisites
- An existing in-clinic booking
- A card for payment. You pay the full session price minus the $50 deposit you already paid
Steps
- Go to /appointments on the Norwest Wellbeing website.
- Choose Manage.
- Select Change to Zoom. Your appointment keeps the same date and time. Only the format changes.
- Pay the balance by card. Because in-clinic bookings only take a $50 deposit while Zoom sessions are paid in full up front, you pay the full session price minus the deposit already paid.
- Check your email for the new confirmation. It contains your Zoom join link. Keep it handy for your appointment.
Before the day, run through the Zoom setup checklist so your room, device and headphones are ready.
Troubleshooting
If the confirmation email with your Zoom link doesn't arrive, check your spam folder. If you need a different date or time rather than a format change, use reschedule instead. For anything else, phone (02) 8069 9777 or email hello@norwestwellbeing.com.au.
