Bookings & Appointments
How to book, reschedule, or cancel, and our appointment policies.
- How to book an appointmentBook online at norwestwellbeing.com.au/appointments in a few minutes. Choose your concern, practitioner, and time, then pay a $50 deposit (in-clinic) or the full fee (Zoom).
- How to book a free callbackBook a free 15-minute phone consultation online. Slots run Monday to Thursday at 1:00 pm or 1:15 pm Sydney time, and we call you.
- How to reschedule or cancel an appointmentReschedule online via the Manage option at /appointments (verified by SMS) or phone the clinic. Free with more than 48 hours' notice, with your deposit transferring to the new time.
- Cancellation policyReschedule free with more than 48 hours' notice; within 48 hours the $50 deposit is forfeited, and no-shows or late changes may incur a $150 non-attendance fee.
- Appointment types and durationsInitial consultations run up to 90 minutes, returning consultations up to 60 minutes, free callbacks are 15 minutes, and every session type is available in clinic or on Zoom.
- Booking on behalf of someone elseYou can book for another person (anyone under 16 must be booked by a parent or guardian) and the intake form is sent separately to the person attending.
- How to book as a returning clientReturning clients verify with their mobile number and an SMS code at /appointments, then book as usual. Returning consultations run up to 60 minutes and cost $300.
- What happens after you bookAfter booking you receive a confirmation email, an intake form to complete, and SMS reminders before your appointment. Zoom clients also get their meeting link by email.
- Running late or missing your appointmentPhone the clinic on (02) 8069 9777 if you're running late; missed appointments forfeit the $50 deposit and may incur a $150 non-attendance fee.
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