Download links and expiry

SMS download links expire after 7 days. While the link is active, it works without signing in. Tap it and play or download your session straight away. After 7 days, your audio isn't gone: sign in to My Sessions in the member portal to keep playing or downloading it, or request a fresh link from a desktop or laptop.

How delivery works

When your session recording is ready, you receive an email and/or SMS with a link. The SMS link is designed for convenience (no sign-in needed) which is why it's time-limited for security. Your recording itself stays in your account under My sessions.

After the link expires

For the step-by-step (download on your phone vs request a new link on desktop), see my download link has expired.

1. Sign in to the member portal at members.norwestwellbeing.com.au. See how to sign in to the member portal if you haven't before.
2. Open My sessions and download the file on your phone, or on a desktop click Request new link.
3. To save every file at once from the portal, use View all downloads. See My Sessions and downloads.

Downloading is worth doing early: a saved copy on your device plays anywhere, with no link or sign-in required.

Common questions

Q: My link expired. Have I lost my session? A: No. Your recording remains in your account. Sign in to My Sessions to download it, or request a fresh link on desktop. See my download link has expired.

Q: Why do the links expire at all? A: Because SMS links work without a sign-in, they're kept short-lived (7 days) so a forwarded or old message can't give someone else ongoing access to your audio.

Q: How long can I access my session in the portal? A: Your sessions stay available in the portal: the 7-day limit applies only to the no-sign-in SMS link, not to your access. If your audio hasn't arrived yet, see when will my audio arrive.

Q: The link works but the audio won't play. What now? A: That's usually a device or connection issue rather than the link. Work through audio not playing troubleshooting.