What's in the member portal

The member portal at members.norwestwellbeing.com.au is your account home: play or download your session audio, see your purchases, view invoices, complete your intake forms, and chat with our support team: all in one signed-in place.

Your sessions

Every session recording delivered to you lives under My sessions in the portal. Play sessions in your browser, download them for offline listening, or open View all downloads. If an SMS download link has expired, log in to My Sessions. See My Sessions and downloads and my download link has expired.

Purchases and invoices

Your purchase history is listed in your account, and tax invoices are available at /invoices inside the portal. Invoices matter if you plan to claim a private health rebate. See receipts and invoices for details.

Forms

Your intake forms are completed through the portal. New clients get the full intake, returning clients a short check-in. how to complete your intake form walks through it.

Support chat

Need help with anything in your account? Use the support chat at /support inside the portal to reach us directly.

Getting in

Sign in with your email address and the 6-digit code we send you: no password. How to sign in to the member portal covers it step by step.

Common questions

Q: Where do I find my invoice? A: Sign in to the portal and go to /invoices. Every purchase has a tax invoice there, ready to download for health fund claims or your records.

Q: Can I download my sessions to keep? A: Yes. Open My sessions, use Download or View all downloads, and save the audio to your device: a saved copy plays anywhere without signing in.

Q: Is there a way to contact support from inside the portal? A: Yes. The support chat at /support connects you with our team. For general enquiries you can also email hello@norwestwellbeing.com.au.